Call Center Service Officer | Transport ,town & Permanent
Singapore, Singapore
Job Description
Customer Service Officer * 5Days a week schedule (1 weekend and 1 weekdays off) * Permanent role * Office location - Town Area
Customer Service Officer
- 5Days a week schedule (1 weekend and 1 weekdays off)
- Permanent role
- Office location - Town Area
Job Responsibilities:
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Perform any ad hoc duties as assigned by Team Leaders or Supervisors
- Prior experience in a call centre is preferred
- Familiar with MS and IT applications
- Strong team player and self-driven individual
- Customer-oriented with good interpersonal and communication skills
- Highly adaptable to a fast-paced and dynamic environment
- Problem analysis and problem-solving skills
- Prepare your updated resume.
- Please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise, key achievements & highlight and your current & expected package.
- Apply through this application or send your resume to lorwene.guzman@adecco.com and in MS Word Copy.
- All shortlisted candidates will be contacted.
Direct Line: 9232 2793
EA License No: 91C2918
Personnel Registration Number: R1104194
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Job Detail
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Job IdJD1364706
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned