Call Centre Officers / Cctr Officers
Singapore, Singapore
Job Description
Our Client\'s Vision
To be a World Class Customer Centre, delivering a RED and joyful digital banking experience for our customers and employees.
Responsibility:
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliant for all customers requests
- To successfully cross-buy the Banks products and services
- To successfully migrate customers to Banks digital platform by understanding customers wants and needs
- To adhere to professional standards of behaviour & conduct in dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the Bank\'s brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
- Support Operations in managing and resolving requests related to customers follow up and transactional request fulfilment. (Fulfilment Team) ensure message consistency across the different online platforms
- Diploma & Degree holders in any field
- ITE NITEC holders with relevant Bank/ non-Bank experience of at least 2 years
Note:
- Rotational working hours
- Shifts allowance from SGD 400 - SGD 600
- Off days will be given 1 weekdays & 1 weekends
- Training will be provided
- Salary Range from SGD2650 to SGD4500
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Job Detail
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Job IdJD1378630
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2650 - 4500 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned