Job Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world\xe2\x80\x99s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

• To promote and conduct Telemarketing sales for general insurance products over the phone to new and existing customers
• To upsell/cross-sell the company\xe2\x80\x99s products and services proactively when opportunity arises
• To understand customer\xe2\x80\x99s needs and make appropriate product recommendation
• To achieve Key Performance Indicators including sales, quality and operational standards.
• Consistently maintaining our highly ethical and professional approach to all current and prospective clients
• To resolve customers\xe2\x80\x99 problems, feedback and complaints by applying appropriate skills
• To feedback customer\xe2\x80\x99s concerns to Team Manager for improvement
• To maintain amicable working relationship with Call Center colleagues and business partners
• To assist ad hoc initiatives / projects when required by management

What we\xe2\x80\x99re looking for:

• Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply
• Prior telesales and/or call center experience
• Basic Concept Principle (BCP) and Personal General Insurance (PGI) certification are required for the role.
• Applicants without BCP & PGI will be considered if they possess the right skill-set & attitude
• Knowledge of Call Centre Systems & MS Office
• Highly motivated and results driven
• Excellent interpersonal skills and customer service mindset with positive attitude
• Bilingual in English and local second language preferred
• Fluent in oral and written English

Benefits Highlights

• 5-day office hours work week excluding weekends and public holidays
• 12 months contract, renewal yearly subject to performance
• Remuneration includes Monthly Basic + KPI Achievement Incentive + Commission + 1 month completion bonus
• Full range of full-time benefits including medical, hospitalization, include Time off for Volunteering, Family Care Leave and Marriage Leave and much more.
• Full classroom training provided covering skills, product, systems and processes

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission \xe2\x80\x93 creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.

Functional Area: TH - Other

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Asia Pacific Insurance Pte. Ltd.

AIG