Job Description

Position Overview
The Capella Concierge provides accurate information to tenant\'s inquiry without disclosing hotel\'s confidential information. All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards. Partnering with respective immediate departments to meet established standard prior to their requirements.

The Role
A. Manage Clubhouse Operations * Setting up and ensuring coverage at Concierge Desk from 8am 8pm daily

• Keeping up to date on guests\' movement through the Interaction Log
• Ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever necessary

B. Drive Service and Operational Excellence * Attend to guests\' enquiries on tourist and related information

• Maintain complete knowledge and understanding of all hotel information, including hotel services, facilities, layout, and hours of operation

C. Manage Concierge Service and Facilities Booking * Assisting with recommendations and reservations at various restaurants, attractions, hotels

• Assisting with requests for transportation
• Arranging for laundry pick up and delivery on behalf of tenants
• Receiving parcels on behalf and arranging for courier requests
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, events or issues)
• Preparing the venues prior booking, assisting with handover and to check space upon tenant\'s handover back to us
• Advising on usage of facilities like Spa Room, Steam Room, Jacuzzi, BBQ pits where applicable
• Advising on deposits and charges upon request

Talent Profile * High School graduate or related experience in the hospitality industry

• Ability to be part of a team to achieve service excellence
• Basic computer skills
• Willing to work flexible hours, including weekends and public holidays

Capella Hotels & Resorts