Job Description

JOB RESPONSIBILITIES

• Approves Request for Payment (RFP) concerning various billings from service providers and tie-ups.
• Maintains monitoring sheet of all transaction processed that will serve as reference for validating the amount of billing from the service providers.
• Handles inquiries and concerns relative to the credit card payment received by collection partners (e.g. CIS Bayad Center, various local banks)
• Handles enrollment for MERALCO and PLDT auto-charge facility.
• Handles coordination with Customer Service regarding the status of enrollment of CH for auto-charge facility.
• Prepares Letter of Instruction for MERALCO and PLDT.
• Creation of Payor Codes as endorsed by branches.
• Handles the preparation of credit vouchers.
• Monitors system for qualified CH for Rewards Card.
• Handles online adjustment for Rewards Card.
• Reviewing and processing of Daily Reversals and Transfer of Payment
• Processes reversal of fees and charges (FAS Maintenance processing)
• Receives, reviews daily reversal endorsement from EqB Customer Service and handles maintenance encoding and reporting to Accounting for reconciliation.
• Monitors approved request reversals

• Reviews and Processes Credit Vouchers, Transaction Reversals and Disputed Visa Processed/Settled Transactions
• Handles POS and printer request for installation and support.
• Assists in test card processing
• Handles operations support for SMS sent to EqB cardholders (Credit, Debit and Prepaid).
• Processing of payment to PLDT, Meralco and Maxicare

• Handling of tie-up payment center processes and Operations Support (Payment Centers).
• Preparation of transmittal receipts of SOAs for Equicom Group, branches, and for post office.
• Responsible for processing of reimbursement of merchants which have been accredited to process on-us transactions.
• Processing of Payment to EAZI (Equicom Amazing Zero % Installment merchants, EqB Amazing Tuition Installment promo).
• Processing of promo (Cash deals, payment deals, balance transfer and Super check installment.)
• Prepares request for payment of various providers
• Prepares business requirements, projects and enhancements requests

JOB REQUIREMENTS

• Graduate of a four year business course
• With at least 10 years experience in credit card business
• Excellent customer service skills
• With at least 5 years experience in the Banking industry

Job Types: Full-time, PermanentSalary: From Php35,000.00 per monthBenefits:

• Health insurance
• Life insurance
• Paid training

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

COVID-19 considerations:
All employees and clients are required to wear a mask before entering work premises. Offices are sanitized regularly.Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• credit cards: 5 years (Required)