Job Description

Challenges

Case management

• Provide and coordinate continuity of inpatient and outpatient care for selected patients identified with high needs.
• Act as pivotal team member for patient care by informing the multidisciplinary care management team of patient updates and initiate case review and discussion.
• Perform the role of main liaison and contact person to monitor and collate referrals made by General Psychiatric services or other agencies to NAM
• NAMS case manager roles also include providing continuity of care for patients in the community, he/she is expected to conduct site visits for brief intervention

Brokerage Role

• Conduct assessment of patients for medical, psychological, social, environmental, vocational and financial needs, including monitoring of mental state examination, monitoring for signs of relapse and suicide risk.
• Provide proactive problem-solving techniques in response to needs assessment, such as initiating appropriate referral and liaison with other professionals, agencies and/or step-down facilities.
• Formulate and develop care management plans for patients in collaboration with clinicians and other health care members.
• Monitor and evaluate patient’s response to treatment and revising treatment/care plan as needed.
• Establish a thorough working knowledge of resources and information for dissemination to patient and family.

Therapeutic Role

• Establish rapport and build therapeutic alliance with patient and family.
• Provide motivational and supportive therapy for patient and family in response to their needs
• Provide psychoeducation to patient and family.
• Telephonic case management within 48 hours of discharge
• TCU reminder prior to appointment
• Home visits for Alcohol Related Frequent Attenders (ARFA)

Requirements

• Degree in Psychology, Counselling, Social Work, Nursing or related discipline with relevant work experience
• Basic knowledge of PC applications (Microsoft Words & Excel)
• Excellent interpersonal and written communication skills
• Individual needs to be self-directed, with excellent social skills, and able to network with a wide range of professionals
• Experience in working with clients in the community setting is an advantage

Job Family
Allied Health
Working Location
IMH (North-East)
Working Hours
Office Hours
Job Level
Junior Executive
Education Level
Bachelor Degree