Job Description

Overview of Role

A Catering Coordinator with Conrad Hotels and Resorts will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that\xe2\x80\x99s uniquely personal, deeply memorable and, above all, smart.

As a Team Member, your goal is to provide the world\xe2\x80\x99s most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.

What will I be doing?

As Catering Sales Coordinator, you are responsible for working closely with the Director of Catering Sales & managers to perfrorm the following tasks to the highest standards. Specifically, you will responsible to perform the following tasks:

• Assist to handling phone enquiries within three rings
• Assist to process proposal and agreement
• Produce accurate and timely reports that meet the needs of the Catering & Events Team
• Assist to monitor customer satisfaction regularly and learn about their needs and develop relationships from which to earn repeat and expanded business
• Telemarketing to generate sales leads
• Manage administrative work such as signage, car passes, place cards, menu card, etc
• Process Hilton Honors points for completed events and MPS survey
• Maintain a high degree of confidentiality on department\'s classifed information. Under the Code of Conduct Policy, Global Anti-Trust and Information Security and Privacy Training.
• Perform other duties and responsibilities as assigned or required by the management.

What are we looking for?

As a Catering Sales Coordinator, serving Hilton Worldwide Brand hotels and vacations, is always working on behalf of our Guests, and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Local candidates may apply.
• Minimum 1 year experience in a similar role
• Able to work in a fast pace environment
• Relevant diploma in a sales or hospitality discipline
• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint and Word
• Proactive approach to meeting deadlines and targets
• Excellent administration skills

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of \xe2\x80\x98Go Hilton\xe2\x80\x99 Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Hilton