Job Description

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Details of the Division and Team

Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client\xe2\x80\x99s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank\xe2\x80\x99s various departments.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender Neutral Parental Leave

Flexible working arrangements

25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities

Client Relationship Management

Managing phone/group inboxes and ensuring client queries are attended in a timely fashion

Conducting system walkthroughs for clients

Control

Ensure that all reconciliation breaks and trade exceptions are being attended to promptly

Ensure team members globally are providing the appropriate service level to client as well as follow the proper control guideline

Trade event management

Trade Capture (exotic options), unwinds, novations and NPV

Provide support to New York/London clients trading during Asia time zone

Work closely with client, counterparty bank and offshore team to ensure mismatches on trade give-ups are rectified

Billing

Follow up closely with client to ensure fees are being paid in a timely manner

This role has significant interaction with internal teams globally (Collateral, Credit, IT, Legal, Onboarding, Options, Product, Rates PB, Sales, Settlements, Valuations, etc) and external clients round the globe. It is expected of the candidate to build strong working relationships internally and externally, to service and manage clients professionally. It will also be important for the candidate to engage Rates PB and OTC Clearing teams for cross-product clients and FX Clearing team in London to support FX Clearing clients during Asia time zone

Your skills and experience

Minimum 4 years of experience in a Middle Office Operations role in financial services sector

Minimum 4 years of experience in client servicing and trade lifecycle management

Proven experience on FX or Fixed Income

Minimum a bachelor\xe2\x80\x99s degree

Team player with communication and inter-personal skills

Proven organizational/project management skills; ability to identify and prioritize multiple tasks

Ability to work to tight deadlines in a fast-paced environment

Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients\xe2\x80\x99 DB experience

Need to be able to articulate an understanding of FX products and the front to back process flows of relevant products

Proven negotiation skills and the ability to manage individual clients\xe2\x80\x99 expectations

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we\xe2\x80\x99ll support you

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank