Center Manager
SG, Singapore
Job Description
The Center Manager is responsible for ensuring the smooth day-to-day operations of the Academy, providing leadership in customer service, administration, and cross-departmental collaboration.
Key Responsibilities:
Oversee the daily operations of the Academy to ensure efficient service delivery. Manage escalated customer inquiries and resolve complaints with professionalism. Supervise and execute administrative tasks including enrolment, attendance tracking, student records, scheduling of classes/make-up sessions, event and competition coordination, invoicing, merchandise, payment follow-ups, and parent/student correspondence across multiple communication platforms etc. Provide administrative support to coaches, including managing student assessment exercises, compiling and presenting reports, and delivering feedback to stakeholders. Collaborate with sales, marketing, and finance teams to ensure alignment on customer service initiatives and to effectively address client needs. Review existing processes to identify inefficiencies, implement improvements, and streamline workflows for greater operational effectiveness. Lead, motivate, and evaluate the performance of the customer service team to maintain high standards of service. Manage communication and all related matters with the Singapore Gymnastics Association. * Carry out ad-hoc projects and tasks as assigned by management.
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Job Detail
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Job IdJD1608258
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned