Job Description

Key Responsibilities

Operational Support:

Conduct weekly meeting to facilitate clear communications and directions to the Customer Relations Associates. Ensure adherence to Standards Operations Procedure. Ensure the smooth execution of administrative and logistical tasks.

Team Management:

Provide inspirational leadership, maintain high staff morale and reduce staff turnover rate by fostering a positive and productive work place. Create a meritocratic work environment that rewards good performers and manage disciplinary issues firmly and fairly.

Centre Management

Drive students' enrolments and reduce withdrawal numbers. Follow up on withdrawals and trial conversions closely with the customers. Ensure that the centre is clean and facilities are well-maintained.

Customer Service Excellence:

Oversee customer service initiatives, ensuring exceptional service delivery. Manage and resolve escalated inquiries and concerns. Create a warm and professional customer service experience. Establish rapport and build relationships with both prospective and existing customers.

Financial Responsibilities:

Timely submission of financial reports. Submit part-timer Customer Relations Associate and cleaner's timesheet to HR.

Teacher Support:

Source relief teacher when required. Co-ordinate and arrange reschedule of classes with the teachers. Conduct teacher orientation to ensure that they are familiar with the centre's equipment. Ensure that teachers adhere to the Standards Operations Procedure. Timely submission of teacher's payroll report to HQ. * Any other ad-hoc projects or assignments which might be assigned from time to time