Job Description

Core Function:

The Centre Manager (based in Upper Thomson) is responsible for overseeing the effective running of SUN-DAC. He/She will also be supporting the Programme Head in planning and implementation of programmes and services to ensure clients receive quality day care and support.

Core Responsibilities:

• Shares in the planning and overall management of SUN-DAC through the Leadership Team.

• Uses an asset-based community development model to develop relationships of trust and mutual respect that will aid in the integration of SUN-DAC\xe2\x80\x99s clients in the community.

• Oversees, cultivates and steward relationships between SUN-DAC and its donors and volunteers.

• Recruits, orients, supervises and evaluates volunteers for various projects.

• Reviews budgets and grant proposals for SUN-DAC\xe2\x80\x99s programmes and services.

• Interprets the vision and mission of SUN-DAC to the community through direct involvement with public and private groups and networking with other social service agencies.

• Oversees and supervises the administrative and training sides of SUN-DAC.

• Ensures case management Standards of Practice (SOP) are adhered to.

• Upholds professional standards and quality of case management.

• Identify service gaps together with the case management team and leads the team in developing plans to close the gaps.

• Oversees and supervises the case management team.

• Shares in the planning and overall management of SUN-DAC through the Leadership Team.

• The case management managers based in the Upper Thomson DAC Centre will be reporting to you.

• You will also serve to update and complete the EPES Submissions, ESMS (SGE System), DDR Card (EPES system) and Verify the clients\xe2\x80\x99 records before submission.

• You will update Monthly meeting and board meeting stats on no. of clients for respective centres.

Core Competencies:

• Passion for the Mission - Our staff is focused on and dedicated to meeting the expectations of internal and external stakeholders.
• Teamwork \xe2\x80\x93 All volunteers and employees are valuable members of SUN-DAC and contribute to the overall success of SUN-DAC. We collaborate and communicate openly and honestly to solve problems, respect each other, learn from one another, grow in our respective roles and contribute to strong morale throughout the organization.
• Domain Knowledge and Technical Skills - Our staff is committed to possessing the skills needed to best perform in his/her position. As needs and resources change, staff will seek and engage in learning opportunities to improve their skills and strengths.

Core Job Specific Competencies :

• Recruiting and Staffing - recruits the best people and volunteers available for positions
• Motivating Others \xe2\x80\x93 creates a climate in which people want to do their best
• Negotiation - negotiates skilfully in tough situations
• Action Orientation \xe2\x80\x93 works hard and maintains high energy; seizes opportunity
• Innovation Management \xe2\x80\x93 brings creative ideas of self and others to fruition
• Time Management \xe2\x80\x93 uses time effectively and efficiently; can attend to a broad range of activities

Core Work Requirements: Education:

• Bachelor\xe2\x80\x99s degree in social work, administration or related field.
• Training in leadership, supervision and planning preferred.

Experience:

• A minimum of three years of experience working in the sector preferred.
• Must be computer proficient.

Special Skills:

• Demonstrated skills in organization, management and leadership.
• Knowledge of and ability to work effectively with the community and stakeholders;
• Excellent oral and written communication skills.
• Ability to establish and maintain positive working relationships with staff, volunteers, and the public. Must be self-directed and work independently.

Physical Requirements: Must have the ability to attend community meetings, training events and agency meetings.

Working Hours: Full time; 40 hours per week; with the ability to work flexible hours depending on needs and events

Supervisor: Executive Director