Job Description

Job: Business Support and Management
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 30/May/2022, 9:08:53 AM
Unposting Date: 30/Jun/2022, 5:59:00 PM


About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
The Role Responsibilities

• The role supports the implementation of FCSO projects by using agile, new ways of working and is capable of coaching Product Owners.
• Acting as the key interface between the initiatives, business lines, country and regional contacts
• Responsible for the holistic change management in collaboration with FCSO, Business and Process Owners, Technology & Innovation (T&I), Group Internal Audit (GIA), Financial Crime Compliance Assurance (FCCA), Group FCC, and other functional partners.
• Developing the change strategy to support roll out of project deliverables/major systems enhancements including project-specific stakeholder analysis and impacts, communication strategy, training strategy, change risk assessments, operationalization readiness and benefits realization
• Conducting impact, stakeholder, and organization analysis to feed into the project scoping and feasibility.
• Support projects in building compelling cases for change, and helping the business track the achievement of those benefits.

Business

• Regularly engage with businesses, functions, etc. regarding change related matters, change adoption and progress
• Collaborate with business stakeholders to mitigate challenges impacting user experiences and resolve adoption related issues
• Support the development and implementation of adoption measurement approaches

Change Management

• Responsible for all change management activities which include communication, change risk assessments, operationalization readiness and tracking of benefits
• Identify and manage anticipated change resistance.
• Collaborate with Chief Product Owner/Product Owners, to drive sustainable change and implementing effective change management strategy to help successfully deliver the projects
• Responsible for operational readiness prior the implementation of system changes by ensuring the availability of training to users where required, DOIs are revised to address impact (if needed) and publishing a Go-live communications for project implementation

Governance

• Responsible for awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
• Responsible to implement the Bank and FCC/FCSO’s change governance programme.

Regulatory & Business Conduct

• Accountable to display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Responsible to effectively and collaboratively identify, escalate, mitigate and resolve risk, Conduct and Compliance matters.

Key Stakeholders

• Technology Leadership team and Squads.
• Screening Product Owner
• Monitoring Product Owner
• Head of FCSO Risk Management Screening
• Screening Function Lead
• Monitoring Function Lead
• Head, FCSO Training
• Regional Leads Heads of FCSO and CFCC in region and country.
• Head, Sanction Compliance Programme Team.

Our Ideal Candidate
Role Specific Technical Competencies

• 10+ years of experience within Banking/Financial industry
• 5+ years’ experience in a financial crime control environment working within a Change Management Framework with an understanding of Change Management Principles
• Experience in change management within AML and Sanctions related projects
• Understanding of AI, Machine Learning and RegTech/FinTech with change adoption in BAU activities is a good to have
• Strong analytical capabilities, highly organized and excellent relationship management skills
• Energetic and proactive with a “can do” attitude
• Proven ability to engage and partner with stakeholders across any number of business functions
• Rational and calm under pressure

Qualifications

• Degree from a recognized University
• Banking industry experience of minimum of 10 years
• Strong written and spoken communication skills, in English.
• Experience in working in a large organization and working with stakeholders at all levels of the organization, Group, Region, Countries.
• A collaborative working style, a solution-oriented mindset and attention to detail.

Visit our careers website www.sc.com/careers