Job Description

:The Chief Coordinating Officer is responsible for managing and overseeing the day-to-day operations for the Gardens, ensuring that guests have a safe and enjoyable experience.Your key responsibilities will include the following:

• Lead and co-ordinate the efforts of various departments to ensure a welcoming experience for the visitors
• Ability to coordinate and make sound operational decisions (in operations and deployment of attraction operations and other operational business units) that ensure a smooth and efficient operations of the Gardens and pleasant guest experience from the point of arrival to departure of our guests
• Active deployment of resources including both inhouse and outsource manpower deployment within and across teams
• Ensure effective management of the daily attractions operations, facilities management, and optimal conditions of the horticultural displays
• Manage and implement crowd management strategies, effectively address onsite incidents and emergencies
• Analyse, develop and implement visitor management plans in accordance to visiting patterns
• Continuously assess and improve the guest experience, gathering feedback and implementing changes as necessary
• Review related processes to drive continuous improvement
• Ensure compliance with all relevant health and safety regulations and standards
• Liaise with other authorities on matters that may affect Gardens by the Bay operations

Qualifications:

• Degree in any relevant field
• Minimum 8 years\' of relevant experience in a tourist attraction or related industry
• Hands-on approach to management and leadership
• Ability to manage, supervise, and deploy a frontline team with robust teamwork
• Resourceful and dynamic with strong interpersonal and communication skills
• Pleasant and friendly disposition, with the ability to remain customer-oriented under challenging situations
• Creative, adaptable and able to work in a fast-paced environment
• Ability to influence and drive collaboration across various departments
• Able to work on weekends and public holidays

About Us:An integral part of Singapore\'s City in a Garden vision, Gardens by the Bay spans a total of 101 hectares of prime land at the heart of Singapore\'s new downtown Marina Bay. Comprising three waterfront gardens Bay South, Bay East and Bay Central Gardens by the Bay will be a showcase of horticulture and garden artistry that will bring the world of plants to Singapore and present Singapore to the World. We have career opportunities for the following and we would like to invite suitably qualified candidates to join us.

Gardens by the Bay