Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.






Working Arrangement Hybrid The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Position with the resources to solve critical problems for the future of our business, which is why we need you. Manulife is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada/Asia to provide product and services information and help resolve emerging concerns. Minimum requirements to hire:

• Education: High School/Senior High/Vocational Course/1 yr completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to apply
• Experience: At least one to 2 years of relevant experience
• Schedule: Amenability to work on shifting schedules, weekends and Philippine holidays (when needed)
• Location: Amenability to work in UP Ayalaland Technohub, Quezon City OR Mactan Newtown, Cebu
• HYBRID Work Arrangement – amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation)

Minimum Skills to hire: Technical Skills:

• Computer literate - ability to use the desktop computer system. Advance knowledge on MS application like Word and Excel.
• Booting and shutting down computer, using mouse and keyboard (keyboarding)

• Knowledge of browsers and relevant computer applications
• Ability to use the phone system/Follows simple instructions on how to log in to the phone system
• Basic telephony skills

Soft Skills:

• Excellent written and verbal communication skills.

• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.

• Minimum keyboarding skills of at least 30 words per minute. Exhibits good navigation skills.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to work independently and remain self-motivated with minimal direct supervision.
• Ability to identify business process improvements and report existing deficiencies to management.

• Ability to recommend means of obtaining and analyzing transactional data, as well as evaluate the accuracy of business transactions in accordance with company procedures and contracts.

On the job you will:

• Responsible for creating death benefit package and sending out correspondence to obtain missing documents via fax/mail or email.
• Report overpayments, underpayments, and other irregularities.
• Processing of high priority Claims Financial transactions involving settlements, identification and closing of policies, freezing of assets and notification to Beneficiaries of settlement requirements.
• Identification of transactions that needs to be forwarded back to the Business Unit and/or to other departments/teams
• Investigate, evaluate and settle claims, applying technical knowledge and analytical skills which in effect does have fair and prompt disposal of cases and to contribute to a reduced loss ratio.
• Perform call task (inbound and/or outbound) in order to facilitate completion of death claims processing
• Confer with legal counsel on claims requiring litigation.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com . One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com . Manulife is an Equal Opportunity Employer At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .