Claims Assistant (all Lines)

Singapore 079903, Singapore

Job Description



Claims Vision

  • To act in accordance with, drive, and further the aims set out in the claims vision: \xe2\x80\x9cto continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market\xe2\x80\x9d, always demonstrating and upholding the company claims values.

proactively


Overview of role:

  • To report to the Claims Manager, on claims handling (all lines) and proactively provide administrative assistance to the team as well.
  • To continuously look for better ways of doing things and to suggest process or other enhancements, where appropriate.
  • Contribute to project work, when required.
  • To develop a thorough understanding of the underwriting and claims portfolio across the classes of business.
  • To be the main contact point between WNS (fyi : a global business process management firm based in India) and the other internal stakeholders on the administrative tasks, including:
  • Providing policy references, insured names etc. to WNS for claim registration.
  • Advising WNS on the right DOL (fyi : Date Of Loss) in the event if the loss date falls out of the policy period (if loss is tagged to declaration period instead of policy period)
  • Providing payment instructions to WNS
  • For cases where we are unable to locate the claim file, to check with WNS on claim reference. If WNS has missed out on registration
  • To assist in information exchange with Underwriters, including:
  • Seeking underwriters\xe2\x80\x99 advice when we are unable to locate the right policy or insured
  • Checking on the correct declaration year
  • Compiling claims statistics
  • Reconciling claims data provided by underwriters with that on our systems
  • Discussion with the underwriters on claims issues (if required)
  • Assist with tasks that involve the Finance function, such as:
  • Booking of entries in Subscribe (fyi : software)
  • Advising Finance if there are issues on the PRF (fyi : Payment Request Form) template
  • Attending to instructions in accordance with the company Claims Manual, ensuring that all regulatory requirements are met, and that controls are operating effectively by achieving KPIs
  • Quantitative reporting e.g., running reports on systems or answering queries related to systems\xe2\x80\x99 generated reports.
  • Attend technical meetings regarding any updates/processes with regards to company\xe2\x80\x99s internal systems.



Skills and experience:


  • Experience in Excel;
  • Display excellent communication, organisational and interpersonal skills;
  • Experience in claims handling
  • Excellent attention to detail;
  • Enjoy working with numbers; and
  • Good problem-solving Skills
  • Customer focused and understanding service delivery
  • Work collaboratively and be a team player.


Claims Assistant (All Lines)

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Job Detail

  • Job Id
    JD1309879
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore 079903, Singapore
  • Education
    Not mentioned