Job Description

Company DescriptionNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.We\xe2\x80\x99re searching for a Client Delivery Lead, Communications (Telco+) to be part of our diverse team of talents here at NCS!If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!Telco+, is a joint initiative (created as a Strategic Business Unit) between Singtel and NCS to help telcos address their transformation needs to evolve into future digital telcos. The aim is to help telcos improve on operational efficiency and leverage insights-driven data to deliver enhanced customer experiences as well as to provide them enhanced capabilities to serve their enterprise customer segments. With the combined capabilities of Singtel and NCS\xe2\x80\x99 expertise in digital and technology services, the new SBU has bold ambitions to be the service provider of choice for Telcos around the Asia Pacific and Middle East in helping them to re-invent themselves.What we seek to accomplish together:The Client Delivery Lead ensures quality delivery of all projects by Telco+ to our clients. He/she will partner with the Client Service Lead to bring together Telco+ offerings to solve the key client\xe2\x80\x99s most critical business needs and bring value-add services to ensure they succeed. The Client Delivery Lead has responsibilities that encompass managing business value, establishing and maintaining professional relationships with clients and stakeholders and leading multifunctional project teams.You will act as the single point of contact for the key client on all project delivery and managed services delivery matters. Beyond projects and operational delivery matters, you are also expected to:

• Develop business opportunities to solve the client\xe2\x80\x99s problems.
• Ideate solutions using technology and process changes.
• Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
• Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
• Accountable for the delivery services of the client\xe2\x80\x99s account and needs to be involved in the delivery of the programs that you are responsible for.

QualificationsA little about you

• Degree in Engineering, Computer Science or a related discipline
• Minimum 15 years of experience leading complex and large-scale system integration projects, providing consultancy to telecommunications.
• Process broad business acumen and deep industry knowledge and use this knowledge to develop/enhance client relationships.
• Proven track record in assuming overall responsibility and managing multi-million dollar projects in key client industry.
• Possesses prior senior engagement experience to convey challenges and resolutions to CXO.
• Empower as the Recovery Lead for unique projects
• Quality assurance experience to lead & monitor projects
• Process \xe2\x80\x98hands-on\xe2\x80\x99 knowledge, vast exposure and wealth of experience within vendor and user environments, and a driven and self-motivated personality.
• Ability to lead and develop long-term relationships with customers during business development and project delivery
• Deep experience in Professional Services organization setup, especially in working driving client engagements and delivering projects.
• Strong collaboration and teaming experience, and ability to work with senior leadership and operational and working level executives.
• Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast-moving organization with constant transformation to stay market relevant.

Additional InformationAs Asia\xe2\x80\x99s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.We Grow our People, Value our Clients, and Create our Future.We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.You can find out more about our Group\xe2\x80\x99s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.We\xe2\x80\x99re here to make the extraordinary happen.Find out more at ncs.co and our LinkedIn career site.We handle all profiles with the highest level of confidentiality.

NCS