Job Description

We're looking for a detail-oriented and empathetic

Client Experience Coordinator

to help ensure every interaction a client has with our brand is smooth, personal and impactful. This role bridges operations, communication and service--perfect for someone who enjoys solving problems, improving processes and making people feel genuinely supported.

Key Responsibilities

Assist with

onboarding new clients

, managing follow-ups and keeping touch points consistent Coordinate calendars, reminders, and communications across the client journey Gather and organise

client feedback

, ensuring it is shared with the relevant teams Support event logistics, webinars and learning sessions Maintain up-to-date records in CRM and client tools Ensure all communication is on-brand, timely and aligned with our core values Contribute to internal process improvements that enhance overall client experience

What You Bring and Gain

1-3 years

experience in customer success, admin, operations or coordination roles Strong interpersonal and organisational skills A warm, professional communicator who enjoys helping others feel supported Detail-focused with the ability to juggle multiple priorities Passionate about service, quality and creating positive client interactions

Benefits

Competitive base salary plus

performance-based incentives

Ongoing

training, mentorship

and access to proven outreach tools

Clear career pathways

into client consulting, advisory or leadership roles A workplace culture that values

authenticity, impact and sustainable growth

Recognition for both your

effort and outcomes

The opportunity to make a

real difference in people's lives--every single day

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $4,000.00 per month

Benefits:

Professional development
Schedule:

Monday to Friday
Work Location: In person