Job Description

Our client is one of the oldest high-end watchmakers in the world, they are committed to the highest level of excellence in the design, manufacturing and service of its exceptional watches.

• Client Experience & Operational Management.

- Ensure that the values of the brand are delivery to all clients
- Work closely with the retail team to improve customer experience, create brand loyalty and generate sustainable business growth.
- Meet clients regularly, anticipate and exceed the needs of clients by understanding their lifestyle, preferences, ensuring personalized services are provided.
- Stay updated on industry trends and emerging technologies in retail field.
- Supporting the boutique management, be the bridge between Brand / Commercial, and Boutique staff, to drive engagement opportunities to develop long-term client relationships.
- Help monitor retail staffs\' wardrobe, image and attitude standards.
- Manage all food and beverage in the AP house, work alongside service providers to regularly update service offerings.

• Client Relationship Management.

- Foster the client-centric mindset to develop long term relationships.
- Collaborate with the brand and sales team to create unique and memorable experiences.
- Deliver the client voices to retail, CRM, Brand or related parties.

• Training.

- Work with HR and Area Retail Coach teams to define training and coaching programs for the retail staff to increase client experience competencies.
- Conduct regular performance evaluations and provide ongoing training to ensure the team\'s continuous improvement in hospitality.

• Client Activity & Event Management

- Collaborate with brand team to execute marketing and communications events, product launches and VIP gatherings.
- Help to define the yearly marketing and communication plans and budgets.
- Manage event logistics including catering, decor, entertainment and guest lists.
- Welcome and follow up local, international VIP clients in events.Requirements:

• With experience preferably in luxury retail fashion, timepiece, and any relevant industry.
• Presentable, pleasant and outgoing.
• Excellent customer service and interpersonal skills

Next Step:

• Interested applicants may whatsapp Reuben +65 9898 0874 with your latest updated resume.
• Alternatively, you may also email your resume to reuben.tan@adecco.com
• Only shortlisted candidates will be contacted.

EA Personnel : Reuben Tan
EA License No: 91C2918
Personnel Registration Number: R1988600Reuben TanDirect Line: +65 6697 7799
EA License No: 91C2918
Personnel Registration Number: R1988600

Adecco