Job Description

Principal Responsibilities Manage the end to end client implementation process Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process Ensure a direct impact to customer perception of HSBC by providing a high quality onboarding experience Provide a positive and professional onboarding experience for all new customers Keep abreast of external factors influencing international business such as economic, cultural, geographical, procedural and regulatory requirements Manage the resolution of client issues via email, telephone or in person in a timely and accurate manner Monitor system performance and ensure customers are notified of delivery delays and system related issues Arrange post implementation review to ensure complete customer satisfaction Manage and coordinate complex client implementation plans involving a wide range of commercial cash management products Establish and develop close working relationships with pertinent country and Group offices and operational areas to facilitate efficient customer implementation Represent the interest of Client Implementation at steering committees and working groups Support new and existing colleagues promoting and contributing to an engagement culture Develop and implement processes that ensure efficient and effective customer solutions Manage the ongoing maintenance of complete and accurate client documentation Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal or external auditors and external regulatorsRequirements Qualification to a University Degree with at least 5 years of proven years of progressive cash management product set up and management experience or equivalent is preferred Qualification to a University Degree and training courses with minimum 8 years of progressive cash management product set up and management experience or equivalent Proven ability to deliver creative and flexible customer solutions Ability to understand a customer's business and the fundamentals of running a business Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to interact with business customers at all levels Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent time management, planning and organization skills Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Strong analytical skills Project Management skills Broad knowledge of HSBC Group capabilities
Not Specified