Client Service Associate (treasury Services)|bank |contract
Singapore, Singapore
Job Description
Job scope
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
- Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
- Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
- Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
- Support multiple geographies (when required) and client accounts across Southeast Asia.
- Coach and mentor junior team members.
- Degree in Banking, Finance, Business, or equivalent.
- 5 - 10 years of relevant product/financial experience in banking or client service.
- Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
- Excellent interpersonal skills and a positive attitude.
- Excellent analytical skills and detail-oriented.
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Job Detail
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Job IdJD1487118
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4800 - 5300 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned