Client Service Associate (treasury Services) | Bank | Contract
Singapore, Singapore
Job Description
Job Scope
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
- Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
- Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
- Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
- Support multiple geographies (when required) and client accounts across Southeast Asia.
- Coach and mentor junior team members.
- Degree in Banking, Finance, Business, or equivalent.
- 5 - 10 years of relevant product/financial experience in banking or client service.
- Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
- Excellent interpersonal skills and a positive attitude.
- Excellent analytical skills and detail-oriented.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
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Job Detail
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Job IdJD1476190
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$7000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned