Client Services Account Manager

Singapore, Singapore

Job Description

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At Thermo Fisher Scientific, you\xe2\x80\x99ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on \xe2\x80\x93 now and in the future.

What will you do?
  • Manages and co-ordinates all technical and service aspects of a project; ranging from discussion with clients/Global Project Manager on the development of the project specifications, documentation aspect of setting up project and management of all project related activities through to project completion.
  • Coordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with study requirements.
  • Overall responsibility for ensuring that activities come together in a timely manner to meet the client and study requirements.
  • Working with Client to finalize logistics requirements.
  • Organize and delivery of training to other Fisher member where appropriate.
  • Timely provision of reports and other information to clients as required.
  • Provide input into the writing and review of departmental SOPs.
  • Participate in client meetings, investigator meetings, teleconferences where appropriate.
  • Participation in cross functional business process improvement activities as required.
  • Ensure that all processes are performed in accordance to established procedures and cGMP standard.
  • Assist management in any other matters as required.
  • Ensure that all study shipments requested are released according to contractual and country requirements.
  • Co-ordination of study returns request in accordance with project requirements.
Project Budgets
  • Enter project budgets and forecasts and backlog reports.
  • Perform billing/invoicing activities for allocated projects.
Education
  • Diploma/Degree in Scientific or health care discipline / Business Studies / Logistics
Experience
  • 3~5 years of experience in Project Management preferably in Logistics industry
  • Demonstrated excellence and able to provide good Customer Service
  • Experienced in leading a team and accomplishing projects
Knowledge, Skills, Abilities
  • Possess Leadership skills
  • Computer literate; good working knowledge of Windows and Microsoft Office Suite
  • Good written and verbal skills
  • Possess good organizational/prioritization skill
  • Previous knowledge of warehousing and logistic work practices from the Pharmaceutical industry an advantage
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Accessibility/Disability Access Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
  • This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

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Job Detail

  • Job Id
    JD1294443
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned