Job Description

Client Service Associate Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \xe2\x80\x9cbank of banks\xe2\x80\x9d - 97% of the world\xe2\x80\x99s top banks work with us as we lead and serve our customers into the new era of digital. With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\xe2\x80\x99re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. About BNY Mellon Investment Management: BNY Mellon Investment Management is a leading investment manager, with $1.8 trillion* in assets under management as of September 30, 2023. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY Mellon. BNY Mellon Investment Management is a division of BNY Mellon, which has $45.7 trillion in assets under custody and/or administration as of September 30, 2023. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon. com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news. BNY Mellon Investment Management, which is the umbrella name for all the investment management subsidiaries and affiliates within BNY Mellon, currently has a presence in 6 countries in Asia Pacific, namely Hong Kong, Singapore, Japan, Korea, China and Taiwan. We are looking for a Client Service Associate based in Singapore mainly to support the Investment Management clients in the Southeast Asia region. In this role, you\xe2\x80\x99ll make an impact in the following ways:

• Driving the delivery of premium client service and support to institutional & intermediary clients and teams.
• Collaborate closely with different teams / offices for smooth clients/accounts onboarding, change management, periodic review and monitoring, and transaction monitoring
• Deliver regular client servicing and reporting, prepare/review reporting and deliver on time, and prepare and attend client calls/meetings/events when needed.
• Handle enquiries and complaints timely and professionally, and promptly escalate potential issues and risks
• Review client agreements and documents and comment from client services/operation prospective
• Assist in coordination/preparation of client deliverables in RFI/fund manager due diligence / fund due diligence process, and participate in the relevant activities/meetings/calls when needed.
• Effective use of companies\xe2\x80\x99 KYC and CRM system and other applications to ensure client record is captured/updated accurately within timeline
• Provide client data and information to fulfil internal and external requirements/support other functions
• Contribute to internal projects when needed
• Focus on specific goals, and demonstrate a sense of personal accountability and urgency for achieving results.
• Foster a sense of teamwork, support/assist other teams/offices when required
• Ensure adheres to established corporate policies/ procedures/internal controls/ regulations, and promptly escalate potential risks

To be successful in this role, we\xe2\x80\x99re seeking the following:

• Bachelor\xe2\x80\x99s degree holder preferable major in Business, Marketing or Finance related
• At least 3-5 years of work experience in Investment Management / Asset Management /Banking industries
• Preferably have passed IBF & SCI relevant exams and is an existing representative to conduct regulated activity and / or financial advisory service.
• Detail-oriented, a quick learner and take initiatives to learn, flexible and can work multi-tasking to meet different deadlines
• Knowledge in AML/KYC process and mutual fund operations preferred
• Excellent skills in Microsoft office: Word, excel, power point and any experience in Bloomberg Terminal, Salesforce, etc., would be advantageous
• Fluent speaking and reading in English, preferably can read Chinese and speak Mandarin/Cantonese
• Knowledge in different types of investment strategies/products

At BNY Mellon, our inclusive culture speaks for itself. Here\xe2\x80\x99s a few of our awards:

• Fortune World\xe2\x80\x99s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN \xe2\x80\x93 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP\xe2\x80\x99s Climate Change \xe2\x80\x98A List\xe2\x80\x99

Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #LI-Hybrid

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.