Job Description

About Us: We are an established company with clinics in the City and East Coast, providing quality chiropractic care to our patients. We are currently looking for a confident, motivated individual to join our team. Successful candidates can expect a rewarding career along with attractive remuneration and health benefits.

Responsibilities: Perform Frontline Services: a. Perform patient registration b. Perform payment collection procedures c. Perform financial reconciliation of daily operations / daily sales d. Handle phone calls / walk-ins / enquiries e. Schedule of patients\xe2\x80\x99 appointments f. Manage patient\xe2\x80\x99s feedback and enquiries g. Identify situations where patients require additional attention h. Perform service recovery i. Provide financial counselling to patients

Provide Clinical Support: j. Prepare treatment rooms k. Usher / Chaperon of patients in and out of treatment rooms l. Prepare patients for treatment m. Assist Chiropractors during treatments, consultation and examination of patients n. Perform basic pre-adjustment/treatment instructions on patients such as cryo therapy, neck exercises. o. Perform pillow fittings and recommendations p. Prepare patient\xe2\x80\x99s records and documentation pre and post consultation and treatment q. Provide patient education when necessary r. Overall patient liaison to ensure patients\xe2\x80\x99 request / enquiries are attended to

Perform Operation Role: s. Update and maintain patient database to ensure accurate patient records t. Draft emails / letters to colleagues / patients / external vendors u. Perform inventory and stock check of clinical and non clinical items v. Assist in reporting or analysing of clinic\xe2\x80\x99s statistics or data w. General Administration x. General Housekeeping y. Participate in weekly training meetings and giving suggestions to enhance clinic operations z. Participate in quality improvement initiatives and projects

Applicant may be tasked with current projects undertaken relating to logistics, event management, marketing, and human resource

Learning Outcomes & Objectives: Understand the operational needs of a clinic Learn how to communicate effectively and importance of customer service Gain experience in the healthcare sector

Requirements: Passionate about the healthcare industry Keen to interact with patients Competent with Microsoft Office (Word, Powerpoint, Excel) Willingness to learn, adapt and grow Reliable team player Able to multi-task and perform in a fast paced environment Speak fluent English and have good communication skills Excellent customer service skills