Job Description

Roles & Responsibilities

We are looking for an experienced and motivated

Clinic Manager

to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment.

Key Responsibilities:

Perform front-desk duties to deliver a smooth and welcoming experience for all patients. Oversee and guide clinic staff, providing coaching, on-the-job training, and regular performance feedback. Coordinate patient scheduling and manage appointments through phone, email, and walk-ins. Streamline clinic operations by monitoring patient movement and ensuring minimal waiting times. Maintain accurate and confidential patient information within the clinic management system. Respond promptly and empathetically to patient feedback, resolving issues with professionalism and care. Track and manage clinic inventory, ensuring adequate supplies and placing restock orders when required. Plan and coordinate staff and doctor rosters, including sourcing locums or replacements when necessary. Prepare and submit government and private insurance claims (e.g.,

Medisave, CHAS, MBS, TPA

) accurately and within deadlines. Provide operational support by stepping into clinic assistant functions when the need arises. Assist management with various administrative and operational initiatives as assigned.

Requirements

Previous experience in a

supervisory or senior clinical support role

within a medical or healthcare environment is highly desirable. Good understanding of

day-to-day clinic functions

and administrative workflows, including

processing of claims and timely management of outstanding payments

. Competent in using

clinic digital systems

and

Microsoft Office tools

for daily operations and reporting. Excellent

people and communication abilities

, with a professional and patient-centred approach. Proficiency in

Mandarin and/or Malay

will be beneficial to assist patients who may require language support when receiving their medications. Highly

organised and meticulous

, with the capacity to manage multiple tasks efficiently under pressure. Demonstrates

initiative, reliability, and a hands-on leadership style

with a positive and collaborative attitude. * Willing and able to

work three rotating shifts (including weekends and PH)