Job Description

COMPANY DESCRIPTION About the Company At Advanced Dental, we are committed to providing our patients with dental care catered to each of their unique needs. Since the establishment of our first clinic in 1986, we have grown to over 19 clinics across Singapore. Today, we are one of the fasting growing practices in Singapore and are proud to be able to provide a full range of treatments to meet all our patients’ dental needs within our practice. This is made possible by a dynamic and diverse group of professionals working together, whether in our clinics or behind the scenes. We are passionate about helping our patients feel amazing about their oral health every time a bite is taken or a smiled is shared. As we continue to grow and expand, we are looking for a Clinic Receptionist to join our team. This will be a position based in Singapore. RESPONSIBILITIES

• Attend to all patients’ enquiries (telephone and walk in) promptly and courteously.
• Register patients for appointments and/ or walk in treatment.
• Discharge patients (medicine dispensation, payment collection, scheduling of next appointment etc).
• Call patients for follow-up whenever required.
• Submit insurance dental claims whenever required.
• Record and file documents in accordance with SOP.
• Cashiering duties.
• Send, receive and track lab cases.
• Ensure accurate translation of doctors’ schedule into appointment booking system.
• Maintain the cleanliness and neatness of the clinic.
• Any other duties as assigned by Management.

QUALIFICATIONS Job Requirements:

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• Good communication and interpersonal skills.
• 5 days work week (4 weekdays + 1 weekend).
• Must be able to commit night sessions (3 of the weekdays are till 9PM).
• IT literate (to use clinic software and email).

Candidates with the following experiences are preferred:

• Experienced as a Customer Service Officer/ Customer Service Executive/ Patient Services Associate
• Experienced as a Customer Service Officer
• Experienced as a Patient Care Coordinator/ Case Manager
• Experienced as a Receptionist/ Call centre
• Dental Assistant/ Clinic Assistant/ Nurse
• Experience in a clinic or healthcare setting (Including non-dental experience).
• Experience in the service industry (F&B, waitering, Spa, Airline, etc)

OTHER INFORMATION Compensation and Benefits:

• Market leading basic salary
• Profit sharing
• Performance Bonus of up to 3 months
• Medical and dental benefits
• Incentives for good attendance
  

Refer to www.advanceddental.co for information on our clinic branches. We regret that only shortlisted candidates would be notified. Please note that your application will be sent to and reviewed by the direct employer - Advanced Dental Group