Job Description

Sales:

- To be responsible for Sales and Profitability of brands assigned

Implement action plans required to achieve targets

HR , Staff management and training:

- Responsible for recruiting and developing frontline staff

- Training and ensuring staff are equipped with the knowledge and skills required

- Review and address retail staff performance issues in a timely and effective manner

- Ensure staff compliance with company SOPs

- Work closely with store in-charge and sales assistant to resolve internal and customer conflicts

- Supervise, coach and motivate Supervisors and Retail Executives to work towards common objectives

Marketing:

- Work with brand manager on promotional calendar and contribute ideas based on business needs

- Participate and feedback on the effectiveness of store activities and brand events

Production/Store/Warehouse:

- Monthly reporting on gelato production to be cost efficient and avoid stock loss

- Ensure all equipment are in good condition and advise if any maintenance has to be performed

- Ensure stock level in stores is sufficient to perform good sales

- Control replenishment and delivery schedule

- Ensure stores are following the brand guidelines

- Ensure stores are well merchandised

- Ensure stores and warehouse are in tip-top condition

Inventory control:

- Ensure stock control policies are followed diligently to control stock loss

- Work closely with brand manager to review sell thru, discounts and to provide feedback on category performance

- Work closely with brand manager to manage stock position

- Forecast quantities that need to be purchased from HQ to maintain healthy stock on hand

- Ensure FIFO on stock in warehouse and in stores

Customer Service:

- Provide support and training to staff in handling customer complaints

- Any other ad-hoc matters that affect operation efficient or duties as requested by the company

Flintex Consulting