Job Description

Sales:

• To be responsible for Sales and Profitability of brands assigned

Implement action plans required to achieve targets


HR , Staff management and training:

• Responsible for recruiting and developing frontline staff
• Training and ensuring staff are equipped with the knowledge and skills required
• Review and address retail staff performance issues in a timely and effective manner
• Ensure staff compliance with company SOPs
• Work closely with store in-charge and sales assistant to resolve internal and customer conflicts
• Supervise, coach and motivate Supervisors and Retail Executives to work towards common objectives

Marketing:

• Work with brand manager on promotional calendar and contribute ideas based on business needs
• Participate and feedback on the effectiveness of store activities and brand events

Production/Store/Warehouse:

• Monthly reporting on gelato production to be cost efficient and avoid stock loss
• Ensure all equipment are in good condition and advise if any maintenance has to be performed
• Ensure stock level in stores is sufficient to perform good sales
• Control replenishment and delivery schedule
• Ensure stores are following the brand guidelines
• Ensure stores are well merchandised
• Ensure stores and warehouse are in tip-top condition

Inventory control:

• Ensure stock control policies are followed diligently to control stock loss
• Work closely with brand manager to review sell thru, discounts and to provide feedback on category performance
• Work closely with brand manager to manage stock position
• Forecast quantities that need to be purchased from HQ to maintain healthy stock on hand
• Ensure FIFO on stock in warehouse and in stores

Customer Service:

• Provide support and training to staff in handling customer complaints
• Any other ad-hoc matters that affect operation efficient or duties as requested by the company

Cluster Manager