Cluster Manager

Singapore 079903, Singapore

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Sales:

Implement action plans required to achieve targets

HR , Staff management and training:

Responsible for recruiting and developing frontline staff
Training and ensuring staff are equipped with the knowledge and skills required
Review and address retail staff performance issues in a timely and effective manner
Ensure staff compliance with company SOPs
Work closely with store in-charge and sales assistant to resolve internal and customer conflicts
Supervise, coach and motivate Supervisors and Retail Executives to work towards common objectives

Marketing:

Work with brand manager on promotional calendar and contribute ideas based on business needs
Participate and feedback on the effectiveness of store activities and brand events

Production/Store/Warehouse:

Monthly reporting on gelato production to be cost efficient and avoid stock loss
Ensure all equipment are in good condition and advise if any maintenance has to be performed
Ensure stock level in stores is sufficient to perform good sales
Control replenishment and delivery schedule
Ensure stores are following the brand guidelines
Ensure stores are well merchandised
Ensure stores and warehouse are in tip-top condition

Inventory control:

Ensure stock control policies are followed diligently to control stock loss
Work closely with brand manager to review sell thru, discounts and to provide feedback on category performance
Work closely with brand manager to manage stock position
Forecast quantities that need to be purchased from HQ to maintain healthy stock on hand
Ensure FIFO on stock in warehouse and in stores

Customer Service:

Provide support and training to staff in handling customer complaints
Any other ad-hoc matters that affect operation efficient or duties as requested by the company

Cluster Manager

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