Job Description

Overview of Role

A Cluster Sales Manager (Corporate) with Conrad Hotels and Resorts manages designated corporate accounts, to develop and solicit new business - driving total hotel revenue \xe2\x80\x93 rooms, catering and F&B outlets.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that\xe2\x80\x99s uniquely personal, deeply memorable and, above all, smart.

As a Team Member, your goal is to provide the world\xe2\x80\x99s most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.

Making connections is the cornerstone of providing smart luxury service. Our four Service Principles all take root in our ability, as Team Members, to make connections with our Guests.

What will I be doing?

As Cluster Sales Manager (Corporate), you are responsible for working closely with the Cluster Assistant Director of Sales to drive business needs, explore new business and expand existing business through promotional efforts and sales channels. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide total account management to assigned corporate portfolio to maintain and develop existing and new business opportunities for the hotel, thereby increasing market share of existing accounts to achieve hotel budget and Sales Incentive Plan

Maintains a high level of exposure for the hotel through direct sales calls, telesales calls and written communication to existing and prospective accounts to solicit business, engage sales activities, and provide sales proposals and other external sales presentations

Conduct Conrad Journey (site inspections) and host as entertainment for potential clients where relevant and appropriate

Answer client queries in a prompt and professional manner

To establish and engage working relationship with Hilton Worldwide Sales offices

To identify new corporate clients from Hotelligence to maximize sales potential

To maintain proper Hilton data entry standards for Account Management database using Delphi.fdc system

To ensure proper rate loading entry standards in OnQPM

Provide weekly submission of sales call plan and sales call activity report via Delphi.fdc

Maintain a comprehensive and updated Account Development Plan based on portfolio assigned.

Timely submission of proposals, corporate rate agreement and RFPs

To keep up to date with market trends, market conditions and competitor developments and customer performance

Address and resolves any issues or complaints from clients

Attend hotel / departmental meetings and other scheduled meetings or hotel events to support business operations, such as daily morning briefings, Business Development meetings, lateral service, etc

Conduct \xe2\x80\x9cBring Back Old Business\xe2\x80\x9d and repeat calls to increase demand and overall revenue

Submit sales activities on a weekly basis, achieving the minimum number of activities per week

Ensure that sales call plans are submitted on weekly basis

Work with Cluster Assistant Director of Sales / Cluster Director of Sales to design and implement strategic business plans; identify emerging markets and market shifts

Support Cluster Assistant Director of Sales / Cluster Director of Sales in coaching and performance monitoring of Cluster Sales Manager / Cluster Sales Executive.

Cooperate with other departments in the hotel to create an exceptional Guest experience

Any additional tasks assigned by the Cluster Director of Sales or Cluster Commercial Director

What are we looking for?

A Cluster Sales Manager (Corporate) serving Hilton Worldwide is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale
• Knowledge of local market & hospitality
• Passion for sales and for achieving targets and objectives

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of \xe2\x80\x98Go Hilton\xe2\x80\x99 Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Hilton