Job Description

Overview of Role

A Cluster Sales Manager (MICE) with Conrad Hotels and Resorts will focus on maximizing revenue by driving the sale of conference facility space and guest rooms of the designated industry.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that\xe2\x80\x99s uniquely personal, deeply memorable and, above all, smart.

As a Team Member, your goal is to provide the world\xe2\x80\x99s most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.

Making connections is the cornerstone of providing smart luxury service. Our four Service Principles all take root in our ability, as Team Members, to make connections with our Guests.

What will I be doing?

As a Cluster Sales Manager (MICE), you will work to maximize revenue opportunities through the sale of conference facility space and guest rooms. A Cluster Sales Manager (MICE) will be directly responsible for performing the following task to the highest standards:

• Review sales and other revenue generating business plans, identify gaps, ensure proactive measures to fill hotel rooms, F&B venues and conference space capacity and meet set targets
• Contribute to the selling strategy of the hotel and manage the departments so that Team Members adhere to the strategy
• Understand the competitive marketplace and implement approaches to ensure the hotel stays competitive in the local market
• Ensure the Sales Team is developed effectively and embraces a culture of high quality standards and proactive selling
• Receive and convert incoming enquiries to achieve targets and maximize revenue
• Responds to group RFPs through making proposals and sales presentation to prospective clients as well as explain, negotiate and close hotel sales
• Accurate data entry of group and meeting enquiries using Delphi FDC
• Build strong relationships with customers to fully understand their needs
• Conduct briefings and other meetings as needed to obtain optimal results
• Sales and telemarketing calls to customers and prospective customers to solicit business, engage sales activities.
• Conduct property tours, site inspections and host as entertainment for potential clients where relevant and appropriate.
• Work effectively to build relationships with colleagues in the hotel operations department.
• Drawing up Sales Activity Plan and business leads, submit weekly sales call reports and future week activity plan as per the defined reporting standards as determined by Cluster Director of Sales
• Perform other duties delegated by Cluster Director of Sales and Cluster Commercial Director.

What are we looking for?

A Cluster Sales Manager (MICE) serving Hilton Worldwide is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Strong sales background in MICE. Self-motivated salesperson
• Strong analytical skills to understand and respond to key business indicators and competitive trends
• Excellent selling capabilities Excellent organizational and planning skills and able to multi task
• Accountable and resilient
• Ability to work under pressure
• Individual with at least 2 years\xe2\x80\x99 experience in the same capacity
• Tertiary qualifications, or other collegiate-level degree, preferred

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.

What will it be like to work for Hilton?

Your benefits will include holiday entitlement - as an employee you can become a member of \xe2\x80\x98Go Hilton\xe2\x80\x99 Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Hilton