Coach
Baguio, Philippines
Job Description
Coach - GrubHub
About Us
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
Job Summary
Ensure that calls are handled professionally Provide direction and guidance to guarantee consistent achievement of key performance metrics Achieve, measure, report, and communicate metric goal attainment for assigned team Ensure accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents Coach, mentor and develop agent team for skills expansion and promotional opportunities Perform other duties as assigned
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
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Job Detail
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Job IdJD972365
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBaguio, Philippines
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EducationNot mentioned