Ph Coach Lead
Pasay, Philippines
Job Description
Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
- Competitive Salary package
- Hybrid set-up
- Shifting graveyard rosters
- Pioneer US Telco Account
- HMO coverage with free dependent
- Life Insurance Coverage
- Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
- We promote within the company! Look no further to take the next step in your career
- Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
- 1 Full time role available
What will a normal day look like? The Customer Experience Coach Lead is responsible for working collaboratively with the Operations Managers and Site Director to raise the service competency and confidence of each Customer Experience Coach so they reach their full potential and stay at the top of their game. The Coach Lead’s role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance. The Coach Lead helps Coaches adopt new habits and ways of working on their own to maximise their individual contribution to the team’s result.
Qualifications
- Graduate of a Bachelor course or completed first year in college.
- At least 2 years of supervisory experience in BPO/shared services industry, preferably, managing Coaches/SMEs for a TSR - Telco account
- Excellent communication skills (written & verbal)
- Proficient in Microsoft Excel
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- Terms & Conditions Apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously. Like & Share the TSA FB Page and be up to date with TSA News! Facebook PH Check out our social media pages: TSA Website Instagram LinkedIn Philippines Office address: 14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
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Job Detail
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Job IdJD979093
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPasay, Philippines
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EducationNot mentioned