Job Description

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• Be a role model for dnata\xe2\x80\x99s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Delivery of cargo gross profit target; linked to the cargo budget
• Owner of customer NPS, responsible for achievement against annual target
• Ensure all relevant policies, governance and legal guidelines are communicated to and understood by all relevant stakeholders, ensuring full compliance and protecting shareholder / brand value
• Ensure compliance and consistent operations and practices in line to the business needs, dnata Cargo Operations Manual \xe2\x80\x98dCOM\xe2\x80\x99 and other regulatory requirements
• Build long term, sustainable, trust-based relationships with customers, authorities, business partners, suppliers and relevant stakeholders
• Consistently project a professional, confident, controlled and customer service focused attitude and demeanour
• Quickly identify customer needs and pain points, applying a \xe2\x80\x98finding solutions to problems\xe2\x80\x99 mantra
• Able to negotiate difficult and complex contracts
• The drafting of IATA Standard contracts and SLAs
• Confident to be a demanding \xe2\x80\x98voice of the customer\xe2\x80\x99 to internal colleagues and piers, able to drive compliance with contracted terms and SLA commitments
• Partner with Head of Cargo and Managing Director to develop and drive operational and commercial synergies
• Promote and drive delivery of all \xe2\x80\x98one dnata\xe2\x80\x99 cargo objectives through the business units
• Promote and personally invest (through our Volunteer Day Programme) in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars
• Live and champion dnata\xe2\x80\x99s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats
• Execute public speaking and representational appearances in a professional manner, fitting dnata\xe2\x80\x99s brand values and business strategy
• Contribute to a safety first environment and work within Workplace Health and Safety policies, procedures and guidelines at all times

Job Requirements

• Bachelor\xe2\x80\x99s degree and/or relevant professional qualification and/or equivalent experience
• Relevant Qualification in Negotiation, preferred but not mandatory
• Proven track record of an operational or commercial role in air cargo (or equivalent/adjacent sector e.g logistics), manging a multi-customer product.
• Bring an established and mature professional network, reputation and personal (personable) brand
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Mobility Able to work across the region (approx 25% of time outside Singapore)
• Possesses a valid international drivers licence (airport, air-side drivers licence would be an advantage)

Interested candidates who wish to apply for the advertised position, please click on \xe2\x80\x9cApply Now\xe2\x80\x9d. Alternatively, you may email us an updated copy of your resume (Attn: HAYK).

Job Code: HAYK

EA Reg No: R1873575 (Kang Zong Lun, Hayden)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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