Job Description

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community. We are looking for an ambitious, outgoing Community Lead with a larger than life personality to work alongside a small team. With a few years of experience under your belt, you’ll be shaping and creating an uncompromised level of membership excellence. About the Role A Community Lead’s core focus will be on developing an unrivalled member experience by driving community related events and partnerships. As the go-to-person for sales-related activities for their space, Community Leads will also minor in operations and finance, while supporting both local and regional internal teams. You will need:

• To create and oversee a well-connected community through internal and external events
• To work alongside your Location Manager and team to ensure sales goals and targets are met
• To ensure that processes are running smoothly and facilities are fully operational
• To ensure customer service excellence at all times
• To network with a personable attitude

Duties and Responsibilities Member Experience

• Develop relationships with members and proactively understand their needs
• Solve member-related issues to help foster a collaborative community
• Identify opportunities on how the Hive can help achieve members’ goals
• Always deliver and ensure a personalised, high-quality member experience
• Make recommendations to the Location Manager on how to improve the overall member experience

Sales

• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Mentor Community Associates on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Attend external and internal events and be representative of your location

Finance, Administration and Operations

• Organise member-welcoming and member move ins/outs
• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
• Order pantry supplies in a timely manner
• Work with Community Associates to ensure overall cleanliness of the space and venue
• Work with and liaise with New Projects team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Conduct quality control checks and address/solve issues immediately

Content and Events

• Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
• Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Ensure calendar and notice boards are always updated
• Take ownership of social media pages (IG stories, Facebook posts, etc)
• Capture a series of images showcasing the office spaces, events and community for social media
• Create engaging content (captions and posts) for social media platforms
• Ensure events are consistently promoted in a timely manner

You should have:

• Outstanding confidence and strong networking skills
• Passion for and understanding of the Hive’s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

Experience and Requirements

• University Degree holder is an advantage
• 2+ years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking
• Proficient in basic computer skills
• Fluency in English, any additional language is a plus

Benefits and Perks:

• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Consideration to become part owner through the Share-options Programme

The Hive is an equal opportunity employer
We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential. To apply, provide a cover letter, resume, expected salary and availability