Job Description

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology. Chevron is accepting online applications for the Lead Customer Service Representative position through June 29, 2022 at 11:59 p.m. PH Time. Responsibilities for this position may include but are not limited to:

• Responsible for the complete, accurate, and timely input and maintenance of all SAP account master data for North America & Canada Lubricants sales customers (new accounts/onboarding, account maintenance and all account activities)
• Manages review and approval process via e-mail interaction with Business Consultants including customer validation via Easenet and identifying if customer is a government entity.
• Key resource for all master data processes and procedure.
• Responsible for the complete, accurate, and timely input and maintenance of all SAP account master data for North America Lubricants sales customers.
• Handles Lubricants mailbox – making sure all emails are reviewed, forwarded to the correct parties on a daily basis
• Handles set-up of credit card rent contract for network usage.
• Handles mailbox for requests (daily). Determines whether request is for account set-up, password reset or needs to be elevated to Level 2 Support
• Responsible for the timely handling of CO-OP Funds and other virtual allowances
• Responsible for reporting requirements of sales organization such as but not limited to demographic reports, volume and other requirements by the Decision Support Group
• Accountable for all measured service levels

Required Qualifications:

• Bachelor’s Degree graduate in Business or related course
• Minimum of 1 year work experience
• Good command of English language
• Keen to details
• With sense of urgency, highly reliable and excellent customer service
• Willing to work night shift and PH holidays

Good to have:

• Experience in SAP system

Working with us
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
Benefits

• Competitive salary
• Allowances, medical and optical reimbursements

• Health care coverage for you and your eligible dependents
• Robust employee centred programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program

• Long-term savings plan
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
• Hybrid work model - work remotely from home several days a week

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