Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Community ManagerWork Dynamics - Integrated Facilities ManagementLocation: Depot RoadSite ManagementAct as the Call Center Agent for the site.Triage all work requests to respective partiesThe single point of contact for requests, providing status updates as neededManage all colleague inquiries and issues tactfully and confidentlyConduct daily site walks to assess site and floor conditionsWork with Conference Solutions to ensure meeting rooms and collaboration spaces are in \xe2\x80\x98ready-to-use\xe2\x80\x99 condition whenever unoccupiedProvide support and backup for site facilities coordinator, soft services, and MAC coordinator as neededProvide support and back up for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set upEnsure office, kitchenette, and pantry equipment are in good working condition.Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace \xe2\x80\x93 One TeamEnsure services are delivered within SLAs and compliant with applicable laws, rules, and regulationsTask/ResponsibilitiesEnsure services are delivered within SLAs and compliant with applicable laws, rules, and regulationsCoordinate and provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming, JLL offered virtual eventsTrusted advisor for all colleagues and contractors connection to site resources, services, and amenitiesConsolidate all colleague issues and generate a monthly reportMonitor facilities email inbox where necessaryAssist with the badging process where necessaryColleague Engagement & CommunicationsBe recognized and identified as the go-to or host of the officeGreet colleagues, using names when possibleProvide visitor management support when necessary, warm welcome, greeting, familiarizing guests with the site and amenities; escorting when necessarySupport and align with Client\'s Pic with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientationVisibly engagedTo be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleaguesShare communications collaterals with the JLL teamReceives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.Prioritize urgent issues/emailsProvide intuitive workplace delivery, anticipating colleague needsCreate, plan and implement colleague engagement activities and activations in partnership with client and other supplier partnersProvide backup support for conference services, guest services, and other roles as necessaryInternal JLL DutiesSupport transitions activities to go-liveOnboarding support and Concierge \xe2\x80\x93 White Glove Onboarding Program for JLL team membersAssist soft services program as neededAdministrative DutiesAdminister workplace policies (clean desk, appropriate use of space, etc.)Additional duties as assigned by Workplace / Facility Manager.Additional duties as assigned by ClientCandidate QualificationsExperienceBachelor\xe2\x80\x99s degree or equivalent3 \xe2\x80\x93 5 years prior experience in hospitality, tourism, events operations property management, or related professionSkillsConfident, friendly & engagingTeamwork drivenHospitality mindset focusedAdaptable and agileExcellent verbal and written communication skills, ability to communicate professionally at all levelsMeticulous with strong organizational and time management skillsAttention to detailStrong interpersonal skills and highly collaborativeProficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)Primary ScopeAccept, create, and submit Get Service tickets on colleague\xe2\x80\x99s behalf via phone call, text, email or face to face engagementTriage GetService tickets \xe2\x80\x93 colleague engagement, managing expectations, acknowledgment, follow up and follow through \xe2\x80\x93 JLL team onsite supportMonitor facilities inboxCommunicate and work closely with FM team to ensure completion of any outstanding itemsGreet colleagues warmly with a smile and use name whenever possibleConduct floor tours noting any changes or items in disrepair inclusive of office space, coffee pantries, reception area, etc.Visibly engage with colleagues and develop trusted relationships \xe2\x80\x93 educate, engage and adviseManage colleague expectations by keeping them in the knowAnswer incoming calls from the main facilities phone line and transfer to the Call Center at the end of each dayAssist with badging processManage follow up checklistInnovation \xe2\x80\x93 Partner with client human resources to help develop a schedule of engaging live and virtual events \xe2\x80\x93 mini mindfulness pop-ups, mini stretching sessions, culinary teaching kitchensIntuitive service delivery, anticipating occupant needsAssist colleagues with requests or connecting them to the correct resource in the workplace i.e., AV support, mail servicesLocation:On-site \xe2\x80\x93SingaporeJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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