Job Location Singapore
As a consumer experience specialist, you will develop and deliver plans against the strategic direction to ensure superior consumer satisfaction and build loyalty with consumers and customers! Act as an advocate on behalf of the consumer in enabling their point of view to influence better business decisions, resolve or prevent of consumer issues. Build capability of agency partner accountable for various consumer channels.
Key success drivers for this role is the effective management of providing excellent service delivery and seamless link to the Business Teams as an operations resource professional and a crisis management expert handling consumer and media issues.
Your Team
This role reports to the APAC Client Service Delivery Senior Manager. You will be working alongside teammates located in various countries such as ANZ, Indonesia, Thailand, Singapore, Malaysia, & Philippines - both physically and remotely.
Job Responsibilities
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