Job Description

The Sales Support Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to formulate and implement strategic plans for the Cards & Loans Sales team. The Sales Support Manager provides guidance to assist the team in cross-selling, managing customers escalations and overall leadership of a sound lending activity.
Responsibilities:
Support target setting, performance plans, and coaching plans for sales as well as meet with operations managers to review performance, progress, and targets
Manage a team by conducting performance evaluations, compensation, hiring, disciplinary actions, and termination of team members
Plan and implement training programs and monitor efficacy as well as assist management to improve coaching
Analyze sales data, forecast sales metrics and develop plans to reduce performance gaps
Engage team members with sales techniques through a positive sales culture
Conduct performance reviews for each portfolio with initiatives to improve sales results
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
5-8 years of relevant experience
Experience in sales and management required
Proficient computer skills with a focus on Microsoft Office applications
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group: Consumer Sales
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Job Family: Consumer Sales Support
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Time Type: Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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