Job Description

The Sales Support Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to formulate and implement strategic plans for the Cards & Loans Sales team. The Sales Support Manager provides guidance to assist the team in cross-selling, managing customers escalations and overall leadership of a sound lending activity.

Responsibilities:

• Support target setting, performance plans, and coaching plans for sales as well as meet with operations managers to review performance, progress, and targets
• Manage a team by conducting performance evaluations, compensation, hiring, disciplinary actions, and termination of team members
• Plan and implement training programs and monitor efficacy as well as assist management to improve coaching
• Analyze sales data, forecast sales metrics and develop plans to reduce performance gaps
• Engage team members with sales techniques through a positive sales culture
• Conduct performance reviews for each portfolio with initiatives to improve sales results
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience
• Experience in sales and management required
• Proficient computer skills with a focus on Microsoft Office applications
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:
Consumer Sales

Job Family:
Consumer Sales Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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