Contact Centre Executive / Call Agent (up $3500 / Hybrid / Marina Square) Jln

Singapore, Singapore
MCI Career Services
4589 Current Jobs Openings
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Job Description


Summary:

  • Healthcare Industry
  • Location: Marina Square
  • Working Hours: 5 days, 2 shifts (Monday - Sunday)
  • Salary up to $3500 based on experiences
  • Hybrid work mode after confirmation
Responsibilities:
  • Handle web-chat queries and inbound calls.
  • Respond to customer emails.
  • Update and record customer information in CRM.
  • Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
  • Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
  • Provide regular reports on case resolutions to internal stakeholders and external clients.
  • Review and enhance work processes with internal and external stakeholders to improve customer experience.
  • Work with stakeholders to implement the enhanced work processes.
Requirements:
  • At least 1-year relevant experience
  • Possess Diploma Certificate in any
  • Good writing and communication skills
Interested candidates kindly click the APPLY NOW buttonApplicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.**We regret to inform that only shortlisted candidates would be notified. **Loi Pei TingEA Personnel No: R22110135MCI Career Services Pte LtdEA License Number: 06C2859Company informationRegistration No.200701947WEA No.06C2859Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?Have you worked in a call centre before?Are you available to work on weekends or public holidays?

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Job Detail

  • Job Id
    JD1414188
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3500 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned
 
 
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