Job Description

At Bank of Singapore (BOS), we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of open collaboration and believe in investing in our people through programmes that develop holistically.

We offer non-financial benefits and opportunities to develop your potential within OCBC Group\xe2\x80\x99s global network of subsidiaries and offices. If you have passion and the will to succeed, rise to the challenge today!

ABOUT THE CX & DESIGN TEAM

Just over a year old, the BOS CX & Design team is building a foundation of key experiences across a suite of different platforms. We aim to design solutions that are easy to navigate, fun to experience and beautiful.

Throughout the design process \xe2\x80\x94 from new webpages and new user experiences to error messaging and information architecture \xe2\x80\x94 you will envision where clients are in their journey with the Bank of Singapore, how to support, engage and motivate them to go further with us with high quality content.

Teams that make up the BOS CX & Design team include:

\xc2\xb7 Client Platform Experience

\xc2\xb7 Internal Platform Experience

\xc2\xb7 Content Strategy & Management

\xc2\xb7 Design Standards

\xc2\xb7 CX Insights & Research

\xc2\xb7 CXO Office

While this role is for the CX & Design team, we work very closely with other team members and stakeholders across disciplines, including IT Engineering, Product Management Group (PMG), Group Brand Communications (GBC) and other business units.

YOUR ROLE

As a Content Designer (AVP) in the Content & Strategic Management team, you should be a self-starter who\xe2\x80\x99s versatile enough to plan and write content for web and mobile interfaces while maintaining our brand tone, voice and style. You are expected to partner with Product Designers to develop products and services that have content clarity, consistency and empathy.

You\xe2\x80\x99ll be involved in creating content and design for webpages and research articles, while contributing insight and expertise on the design of interaction flows, product tours and feature launches.

Together with designers, we hope you\xe2\x80\x99ll become a formidable team capable of converting complex problems into digestible solutions that you can validate to stakeholders and realise into live work you\xe2\x80\x99re proud of.

Our team\xe2\x80\x99s business-as-usual work involves strategising, resourcing, creating and publishing. We believe in teamwork, metrics and iterating, and we\xe2\x80\x99re particularly excited by measurable outcomes. Experience in journalism, content strategy, UX/UI and information architecture will help you to do well in this role.

You are passionate about product design, content strategy and hands-on writing, and enjoy the process of distilling complex processes. We\xe2\x80\x99d love to chat with you if you enjoy thinking about cognitive burden and if you\xe2\x80\x99re excited by the thought of joining a community that questions and critiques to build each other up.

\xc2\xb7 Take the lead on writing content for client-facing and internal banking client touchpoints in partnership with product designers.

\xc2\xb7 Collaborate with product owners, developers, and bank-wide stakeholders to understand requirements, capabilities and resource limitations to generate solutions.

\xc2\xb7 Run a content-led project from end-to-end, present content solutions in different stages of design across different client touchpoints. Experience in user journey mapping and content strategy helps here.

\xc2\xb7 Write thoughtful, inclusive content that can easily be localised and published on mobile, tablet, and desktop platforms.

\xc2\xb7 Contribute to content strategy planning for longer-term projects with content solutions prioritisation recommendations.

Qualifications

Requirements

\xc2\xb7 The ideal candidate will have 8-10 years of work experience where they research, write and present or publish their work to a variety of audiences on a range of platforms.

\xc2\xb7 You should be a clear verbal communicator who can effectively present your work to both design and non-design audiences (e.g. business, technology, brand comms).

\xc2\xb7 You should be proficient at writing, editing, testing and improving content to make products easier to use and processes easier to understand. A familiarity with interface language, product naming and taxonomy is appreciated.

\xc2\xb7 Be ready to give and seek feedback from teammates and stakeholders to measure and iterate on work done.

\xc2\xb7 A familiarity with content creation, user experience, research and publishing processes to influence product decisions, team direction and strategy is important.

\xc2\xb7 Visual thinking, design principles and storytelling skills all help you succeed in this role. Experience with Figma, Adobe CS, Invision is appreciated.

\xc2\xb7 Be ready to learn new tools and approaches on the job. We hope you\xe2\x80\x99re a curious and fast learner who knows how to ask the right people the right questions.

\xc2\xb7 You should have a strong portfolio showing a range of writing experience across platforms, styles and industries. Mobile-first content writing is essential for this role.

\xc2\xb7 A basic understanding of front-end technologies (e.g. HTML, CSS, JavaScript etc)

\xc2\xb7 A portfolio showcasing works across client segments, publishing platforms and product industries would be great to view.

\xc2\xb7 Journalism experience and private banking & wealth management experience are added bonuses.

\xc2\xb7 You have passion projects that display your resourcefulness, comfort exploring outside your comfort zone or ability to simplify complex issues.

Headhunters / recruitment firms: Any CVs received without a formal agreement is considered unsolicited and will not receive a referral fee.

Bank of Singapore