Job Description

Areas of Interest

Data Centers

Location(s)

Singapore - Singapore

Role Purpose:

To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Key Responsibilities:

Quality

\xc2\xb7 Maintain CBRE notice boards on site (including QHSE).

\xc2\xb7 Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Logbooks, Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.

\xc2\xb7 Manage CAFM system as key user on site including PPM records, reactives and reporting.

\xc2\xb7 Review Subcontractor performance and feedback through appropriate systems (e.g. Ariba)

\xc2\xb7 Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development

\xc2\xb7 Promote and maintain CBRE culture throughout teams.

\xc2\xb7 Monitor and maintain the attendance planner.

\xc2\xb7 Collate and process timesheets and expenses weekly.

\xc2\xb7 Maintain people records such as new starters, leavers and any changes in staff.

\xc2\xb7 Communicate effectively and build/maintain relationships at all levels with internal and external customers

\xc2\xb7 answer calls and emails in a professional and timely manner.

\xc2\xb7 Attend and participate in any relevant training courses.

\xc2\xb7 Attend regular role specific meetings in order to share best practice.

Contract

\xc2\xb7 Attend and actively participate in monthly Contract Review meetings.

\xc2\xb7 Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.

\xc2\xb7 Create monthly Customer Report with Contract Manager.

\xc2\xb7 Ensure use of Preferred Suppliers is maximised and best practice \xe2\x80\x9cbetter buying\xe2\x80\x9d is in place.

\xc2\xb7 Ensure CBRE systems are in use and kept updated.

\xc2\xb7 Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable.

Finance

\xc2\xb7 Ensure integrity of financial transactions for contract.

\xc2\xb7 Attend and actively participate in weekly finance meeting with contract manager/subcontractors.

\xc2\xb7 Create/raise Extra Works jobs.

\xc2\xb7 Create accurate POs in a timely manner.

\xc2\xb7 Regularly review and process supplier invoices.

\xc2\xb7 Raise sales invoices (complete billing) in line with company deadlines at the correct margin.

\xc2\xb7 Run and review P&Ls Monthly and influence P&L result.

\xc2\xb7 Run and review WIP reports at least weekly.

\xc2\xb7 Run open purchase order report weekly and review all open orders.

\xc2\xb7 Run and review Debt report weekly.

Personal Attributes

\xc2\xb7 Organised (and ability to plan)

Works in a structured way. Thinks ahead to prioritise workload.

\xc2\xb7 Logical

Works in a clear and consistent manner.

\xc2\xb7 Attention to detail

Thorough in carrying out a task, with a high degree of accuracy.

\xc2\xb7 Assertiveness

Confident and effective in putting across point of view to others.

\xc2\xb7 Persistence

Does not let issues go; follows up on issues through to resolution.

\xc2\xb7 Customer and team focus

Puts customer and team needs first; always considers impact of actions on customer and team.

Technical Skills

D=Desirable; E=Essential

Use of an ERP system

D

Basic facility in maths

E

Basic facility in English

E

Customer service experience

E

Use of MS Office

• Word
• Excel
• PowerPoint
• Access
• Visio
• Outlook

CBRE