Job Description

Aid and assist clients in all phases of consignment preparation. YOUR ROLE Handle and monitor all QuickSTAT Client and Operational activities ensuring compliance with all agreed company policies. Candidate is responsible to handle and monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies. Control Tower Agent will work collaboratively with Client Account Management and Sales to ensure maximum client satisfaction.

YOUR RESPONSIBILITIES

• 
  Answering the phone in a professional and timely manner (within 3 rings) and forwarding calls to the relevant personnel. Taking messages and passing all relevant information to the absence of the call recipient.
• Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline (which includes routing, classifying of service type and establishing a deadline).
• Managing the green light approval process.
• Generating Customer Daily Status Reports to provide clients with daily up to date status information of live and pending consignments
• To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
• Monitoring and actioning of emails via the shared Customer Service/Control Group mailbox.
• Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
• Monitoring and actioning of special alarms (SPA’s) via Quick Track.
• Develop and maintain good working relationships with clients.
• Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
• Providing assistance to and working alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
• Ensure compliance with company policies and procedures.
• To, on a daily basis, ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
• Flexibility within the job role to work additional hours if necessary.
• Effective communication with all staff and cooperation within the senior management team.
• Seek appropriate support as necessary.

YOUR SKILLS AND EXPERIENCES

• 
  Specialist (Biopharm) Courier Operations Experience
• Customer Services Experience
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport
• Excellent understanding of World Geography
• Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders
• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products
• Awareness of time zones for different regions
• Understanding of transit milestones (COB/POD etc)
• Negotiation and problem solving skills
• Teamwork skills and strong self-motivation ability
• Good numeric / financial ability
• Ability to work well under pressure
• Excellent time management skills
• Proficient computer skills; Word / Excel / PowerPoint essential

GOOD REASON TO JOIN
CONTACT
Quick Group Human Resources
help_desk@qintl.com Quick International Courier
Quick Specialized Healthcare Logistics
QuickSTAT
Quick Specialty Logistics
Sterling Global Aviation Logistics
A Kuehne+Nagel Company

From trial to treatment, QuickSTAT provides around-the-clock logistics and transportation solutions. Life science companies throughout the world rely on QuickSTAT to help bring important new drugs and medical protocols to market. With a team of logistics experts and complete end-to-end services, time- and temperature-sensitive clinical research specimens, investigational drugs and biologics are always handled with the utmost care, ensuring integrity and patient safety.