Control Tower Manager (3pl/4pl)
Singapore, Singapore
Job Description
Control Tower Manager (3PL/4PL)
Singapore, Singapore, Singapore | Posted: Sep 14, 2022
Responsibilities:
- Primary point of liaison for service management of assigned Customers.
- Drive various Products (eg. Air, Ocean) to ensure operational processes are carried out as per customers' requirements (SOP/SOW/SLA)
- Monitor the performance of the whole network for the assigned account
- Provide enhanced visibility between trade partners, including businesses, countries, and modes of transportation.
- Identify shipments require interventions
- Escalation management, able to analyse and identify root causes on service issues to ensure corrective and preventive actions are implemented effectively.
- Present Dashboard reporting, review shipment planning and status update regularly.
- Drive service delivery alignment with KPI.
- Follow up closely with Operations / Destinations / Origins to rectify the data issues
- Attend to queries from Operations / Entities on inbound and outbound with regards to events/milestones and deviation with reason codes
- At least 5 years working experience from a 3PL company or related experience
- Customer and service oriented
- Must be able to work independently and as well as a team player.
Kerwin Tan Kai Bin (R1331624)
EA: 16S8107
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Job Detail
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Job IdJD1170237
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned