Job Description

Job Details

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  Posted:2 days ago
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  Sector: Logistics & Freight Forwarding
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  Location: Singapore
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  Job Ref: 378950
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  Job Type: Permanent
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  Expiry Date: 31 August 2022
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  Contact: Serene Teo
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  Contact Email: serene.teo@faststream.com

Faststream Recruitment have exclusively partnered a leading freight forwarder to identify, attract and engage a Customer Service Specialist - Control Tower (For Pharmaceutical & Healthcare) for their business.

The Customer Service Specialist - Control Tower will be providing 100% support to the daily activity.

You will be responsible for a few customers only, belonging to Pharmaceutical & Healthcare verticals as follows: -

• Single contact point for all inbound shipments for Singapore
• To proactively update Customer Transportation team on shipment status
• Monthly report on the survey claims status to be send to customer
• Handle and/or monitor pricing requests from customer side in accordance with the defined processes (e.g., ad hoc rate process) by utilizing the relevant templates
• Support setting up customer related reports
• Support preparation of presentation material (business reviews, client - based data analysis, client-based reporting)
• Support preparation of Standard Operating Procedures (SOP).
• Support business implementation (including conducting online or face to meetings as required)
• Support client based operational KPI review
• Support account owner in client escalation management
• Participate in meetings with customer
• Support general data analysis (upon request and on availability)
• Support setting up management reports (when needed)
• Other tasks that may be assigned by management (permanent or as part of a special project)
• Support claim settlement (support to complete CAPA / 8D reports, etc)
• Support billing audit (internal/external).
• Support IT Development Projects from Account Management point of view

To be successful in this position you will need to have the following: -

• Computer skills including Microsoft Office suite, Excel and operational system (C1, forward, etc.).
• Good written and verbal skills
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Customer orientated
• Able to effectively solve problems
• Able to establish priorities and multitask

Please send me an updated CV to serene.teo@faststream.com if the above position is of interest.