Job Description

Job Req Number: 52452
Time Type: Full Time Purpose of Position Provide a pro-active and comprehensive service to the customer in all aspects of import and ocean freight forwarding services provided by DSV Air & Sea.
Key Tasks

• Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
• Promote, present and adhere to the Company's Core Values which are based on three key.
• principles- Performance, Integrity and Professionalism
• Able to provide on the job training (especially on system & process) to new team members.
• Review the SOP/WI and work closely with Sales on the new business implementation.
• Mentor on work (especially on guidance / problem solving) for the new members.
• Registration of shipments – shipment information entry into the forwarding system, CW1 on time and accurately.
• Monitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival details.
• Update all systems- internal/ external with shipment data and other customer specific systems.
• Creation of Ocean Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etc.
• Ensure all security arrangements and procedures are met.
• Verification of the completeness and accuracy of all forwarding documents.
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
• Work and Monitor Permit Declaration activity with permit declaration vendor.
• Coordination of customer booking requests at origin and destination (call forward).
• Close coordination and follow up customer’s request / enquiry.
• Obtain dangerous goods approval from external party where necessary.
• Follow irregularity handling procedures with the Destination/Origins.
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel).
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargo
• Engage and initiate discussion with local and regional procurement on rates and space.
• Backup for the other team members as when necessary.
• Sorting and uploading of documents into eDoc.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers.
• Verify freight invoices for charge collect shipments received from DSV overseas offices are accurate and correct.
• Ensure shipment costs are updated correctly in CW1.
• Monitor that invoices are sent to customers who requested them either by fax/email or courier and ensure promptness in responding to such requests.
• All the intercompany invoices need to be post accurately and timely to avoid any Force Payment.
• Refer to customers’ billing requirement in the SOP.
• Handle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
• Monitor and update respective sale personnel on the validity date of all customers’ quotations.
• Participate in company projects and initiatives as required.
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Competencies

• Functional know-how in Customer Service Exports / Imports.
• Operational know-how (Document Processing Ocean)
• Operational understanding (Customs Clearance)
• Understanding of DSV Export / Import Products
• Understanding of legal / regulatory / statutory environment
• Business acumen
• Microsolf Office

Experience & Education

• With at least 1 year of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling.
• Intermediate to advanced MSO applications.

DSV – Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com