Credit Collections Manager
Singapore, Singapore
Job Description
:Responsibilities
- Manage daily collection operations to maximize productivity and achieve targets.
- Handle credit control tasks, including payment processing and cancellations.
- Work on recovering non-performing loans (NPLs) by creating and executing repayment strategies.
- Assign call leads and monitor team attendance and performance.
- Handle and resolve team and customer complaints, ensuring proper documentation.
- Review teams promises-to-pay (PTP) commitments according to guidelines.
- Conduct monthly performance reviews and call monitoring for quality assurance.
- Improve collection strategies and processes with management input.
- Oversee account assignments for pre-charge-off actions and agency follow-ups.
- Track collections targets and escalate any shortfalls or issues to supervisors.
- Monitor delinquency trends, providing feedback and insights to management.
- Improve processes for credit control and collections.
- Ensure compliance with industry guidelines and regulations in all collection activities.
- Possess at least Diploma in Banking/ Business Management or Finance or Equivalent
- At least 5 years of relevant working experience in a Bank or Financial Institution
- Good team player and able to work independently.
- Good time management skills and able to meet deadlines.
We regret that only shortlisted candidates will be notified.Email resume to ken.ng@peopleprofilers.comPeople Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724EA License Number: 02C4944
Registration Number: R1872398Posting Personnel: Ng Jwee KenRef: L4W65577
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Job Detail
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Job IdJD1481524
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned