Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Clients & MarketsManagement Level Senior Associate & Summary We believe that challenges are better solved together. That\'s why you\'ll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.Firmwide Corporate ServicesOur Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman\xe2\x80\x99s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.How will you value add?The successful candidate will play an integral role in the end-user support team for the firm\xe2\x80\x99s CRM and is the Subject Matter Expert on the Salesforce solution with regard to firm\xe2\x80\x99s clients, business processes and practicesParticipate in the Global Salesforce meetings to understand new release features and updatesCreate value stories from user or business needs for system enhancementsAnalyse and understand new features and how they impact the current workflowLead UAT with affected user groups on Salesforce previewReview existing business rules and update SOPs based on existing and new business rulesManage escalation channel to Global or resolve end-user queries when necessarySupport creation of dashboard and reports and provide guidanceCreate and update user guides for best user experience on learning websiteProvide guidance and support on key business functions and new features in SalesforceManage and moderate content on CRM platform and sharing community for end-usersAnswer general questions on road map items of SalesforceCoordinate with L&D updates on training curriculum for new joiners and new users of the systemAbout you3-4 years\xe2\x80\x99 experience with Bachelor degree in Business, Information Systems or equivalent.Experience with use of CRM and/or ERP business processesKnowledge of Salesforce, Qlikview, Tableau, Power BI will be a plusProficient in MS OfficeExcellent analytical thinking and problem-solving skillsMeticulous and self-motivated with ability to follow-through tasks with tight deadlinesAdaptable with a can-do attitude towards changing prioritiesGood written and verbal communication skills with the ability to articulate ideas clearly and a team playerEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? YesGovernment Clearance Required? NoJob Posting End Date

PwC