Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.

For more information, please visit www.ca-cib.com

Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/

Reference 2023-82167

Publication date 21/09/2023

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

CSI- SUPPORT ANALYST

Contract type

Fixed-Term Contract

Job summary

Who we are

Cr\xc3\xa9dit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Cr\xc3\xa9dit Agricole Group, world\'s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB\'s worldwide business. We work daily with international branches located in 33 countries by:
\xc2\xb7 Envisioning and preparing the Bank\'s futures information systems
\xc2\xb7 Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
\xc2\xb7 Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

Corporate and Support Functions IT (CSI) department is responsible for development and maintenance of Compliance, Referentials, Counterparty/Credit Risks and Finance applications used by worldwide users, composed of the following divisions :
- Compliance IT handles Business Compliance & Financial Security application portfolio, based on internal and regulatory models
- Referentials IT covers Know Your Customer processes & Counterparty referential management
- Credit Risk IT covers Front office Applications, Credit Decision Processing tool, Global Authorization Repository system and Default History Data Base
- Counterparty Risk IT handles applications responsible for risk data collection, risk
- calculation and monitoring for CACIB worldwide
- Finance IT is responsible for applications handling financial accounting and liqauidity and yied financial risks for CACIB worldwide.

CSI applications are all in-house developments.

Main responsibilities
\xc2\xa7 Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.
\xc2\xa7 Control and maintain healthy environment for the applications in scope.
\xc2\xa7 Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of Financial campaigns.
\xc2\xa7 Provide Level 3 support, mainly using SQL skills
\xc2\xa7 Analysis and resolution of issues in PROD as they arise.
\xc2\xa7 Be in the forefront of communications and maintain good relationship with IT and business stakeholders.
\xc2\xa7 SQL Stored procedures/coding, SQL View creation and management

\xc2\xa7 Specific support working hours and on-call:
o The Support Analyst will support a Finance and Accounting application; hence there are quarterly accounting closing where extended support will be required.
o Non-quarterly closing months (Feb-Mar-May-Jun-Aug-Sep-Nov-Dec)
\xc2\xa7 The Support Analyst will work during normal Singapore office time
\xc2\xa7 The candidate is expected to be on-call support during the 1st Saturday of the month
o Quarterly closing months (Jan-Apr-Jul-Oct)

Supplementary Information

o Quarterly closing months (Jan-Apr-Jul-Oct)

\xc2\xa7 Paris shift (3pm-1am Singapore time) during the first 10 days, followed by Singapore office time for the rest of the month

\xc2\xa7 Week end support: offsite application support on Saturday and Sunday during the first week end of the month

o All non-normal office hours and on-call are eligible to claims as per CACIB allowance policy

Cr\xc3\xa9dit Agricole